Shipping policy

Shipping Policy

At Zarghoun, we are committed to delivering your order safely, conveniently, and on time. Please read the following shipping information before placing your order.

Order Processing

Orders are processed after they are successfully placed.
We aim to prepare and dispatch orders as quickly as possible.
Orders may take additional time to process during weekends, public holidays, sales, or periods of high order volume.
We may contact you by phone if additional information is required to confirm your order.

Delivery

We deliver Zarghoun products to customers through reliable courier services.
Delivery time may vary depending on your location and courier service.
Once your order has been dispatched, delivery is generally expected within the timeframe communicated at the time of purchase.
Delays caused by weather, courier issues, public holidays, or circumstances beyond our control may occasionally occur.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders. Customers can pay the order amount to the delivery person when the package is received.

Please keep the required amount ready to avoid delivery delays.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is confirmed.

Order Information

Please make sure your name, phone number, and delivery address are accurate when placing your order. Zarghoun is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

If you are unavailable when the courier attempts delivery, the courier may contact you or make another delivery attempt according to its procedures.

If an order cannot be delivered because the customer is unavailable, refuses the package, or provides incorrect delivery information, additional delivery arrangements or charges may apply.

Damaged or Incorrect Orders

If you receive a damaged, incomplete, or incorrect order, please contact us as soon as possible after delivery. We will review the issue and assist you according to our return and replacement policy.