Refund policy
Return & Refund Policy
At Zarghoun, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Return Eligibility
To be eligible for a return:
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The return request must be made within 7 days of delivery.
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The product must be unused more then 100ml, and in the same condition as you received it.
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The product must be returned in its original packaging.
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You must provide your receipt or proof of purchase.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery.
How to Request a Return
To request a return, please contact us at zarghoun11@gmail.com with your order details.
If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order. We will review the issue and arrange a suitable resolution.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used herbal shampoo or hair oil more then 100ml
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Products not in their original condition or packaging
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Sale or promotional items
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Gift cards
Exchanges
We currently do not offer direct exchanges. If your return is approved, you may place a new order for the desired product.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from approval, please contact us at zarghoun11@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: zarghoun11@gmail.com