Refund policy

7-Day Return & Replacement Policy

At Moonlight Chemical Industry, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, you can request a return or replacement within 7 days of receiving your order.

Eligibility for Return & Replacement

To be eligible for a return or replacement:

The request must be made within 7 days of delivery.
The product must be unused and in its original condition.
The product should be returned in its original packaging where applicable.
You must provide your order number, receipt, or other proof of purchase.
Products that have been opened, used, or damaged after delivery may not qualify for return or replacement.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If your product arrives damaged, defective, leaking, broken, or incorrect, contact us as soon as possible.

Please provide your order number and clear photos or videos of the product and packaging so we can review the issue and arrange an appropriate solution.

If the issue is confirmed, we may offer a replacement or refund, depending on the circumstances and product availability.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, we generally do not accept returns of products that have been opened or used, unless the product was received damaged, defective, or incorrect.

We also do not accept returns for products damaged due to improper use, storage, or handling after delivery.

Replacement Policy

If you receive a damaged, defective, or incorrect product and your replacement request is approved, we will arrange a replacement according to product availability.

If the exact product is unavailable, we may offer an alternative solution, such as a refund or replacement with another available product of comparable value.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, we will provide instructions for returning the product.

Please do not send any product back without contacting us first and receiving return instructions.

Refunds

Once we receive and inspect an approved return, we will notify you about the status of your refund.

If a refund is approved, it will be processed using the applicable original payment method. Processing times may vary depending on your bank or payment provider.